RETURNS AND EXCHANGE POLICY
SUSIE SIERRA is committed to offering our Customers the finest skin care products available. If you feel the products you received from us do not meet this expectation, you may return any item or part thereof for a full refund within 14 working days from delivery. Please contact us at to obtain your return authorisation number.
Within the order packaging, you will find a dispatch note with details of your order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling +61 411 248 100 or by email at firstname.lastname@example.org.
If you require a refund we will refund the price paid by you for the goods within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us as per conditions outlined herein.
Refunds will only be made against the original credit/debit card used.
The Returns Process
STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order
Notification of your intention to return any goods within the period of 14 days after the day of delivery can be done by either calling Customer Services on +61 411 248 100 or at with your order details.
STEP 2. – Completing The Necessary Documentation
On notification of your intention to return, Customer Service will record your customer order number and the description of the goods that are being returned. This information can be found on your despatch note. Customer Service will then issue you with an authorisation number. Please retain a note of your authorisation number for future reference with Customer Service with regards to this matter.
STEP 3. – Returning The Product
Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original despatch note indicating whether you require a refund, exchange or replacement.
For returns within Australia you should retain the recorded delivery receipt from Australia Post or SUSIE SIERRA nominated courier in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
STEP 4. – Processing The Refund
If you are entilted to a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us. You will receive email notification of your refund.